Disney Plus Not Working on Fire TV? Here's How to Fix It

If you're facing Disney+ not working now, you can follow the troubleshooting steps outlined in this article to help resolve the issue. We hope this guide proves useful to you.

How to Fix Disney Plus Not Working with Fire TV

1. Check for Software Updates on Your Fire TV Device

(Note: The display may differ based on your device.)

• On the Fire TV main screen, go to “Settings” → “Device” → “About” → select “Available Updates” and choose “Install System Update” to begin the update process.

You can also check for updates another way. Here’s how I usually do it: start at the Fire TV home screen, move over to “Settings,” then scroll down until you spot “My Fire TV.” After clicking that, pick “About.” Somewhere on this page, there’s an option labeled “Check for Updates.” I always find it tucked away there, and it gets the job done.

2. Update & Clear App Data (Disney+)

(Note: menu labels may vary by device.)

• From Home, go to “Settings” → “Applications” → “Manage Installed Applications” → Disney+.
• If “Update” appears, apply the update first; then “Force Stop”.
• Select “Clear Cache”; if issues persist, select “Clear Data” (confirm to proceed).
• Relaunch Disney+ and sign in again if prompted.

3. Uninstalling & Reinstalling the Disney+ App

• Select “Settings” or the gear icon on the main screen.
• Choose “Applications.”
• Select “Manage Installed Applications.”
• Pick the Disney+ app.
• Select “Uninstall,” and then confirm by choosing “Uninstall” again when prompted.
• Search for and select the Disney+ app from the main screen or using the search feature (voice search is also an option).
• Since it was just uninstalled, you will now choose “Download.”
• After installation, select the app to see if it operates correctly.

4. Restarting Your Fire TV Device & Wi-Fi Router

• Turn off your TV.
• Unplug the Fire TV Stick from the TV and disconnect its power cable.
• Restart your Wi-Fi router.

If you can, it's a good idea to pull the power cord out from the wall socket. Just keep in mind, doing this could wipe out some settings on your TV. For example, maybe your high-def recording setups or connections to external speakers won't remember your preferences afterward. If you're unsure or a bit worried about losing stuff you’ve set up, it’s probably smart to check in with the TV maker first.

*Even if your Wi-Fi works with other devices without issues, restarting the router might help, so please give it a try, being cautious.

• Power off the router and modem, then wait for 30 seconds.
• Turn on the modem and let it restart.
• After the modem has restarted, switch on the router.

*If your modem and router are combined, simply power off the device and wait for 30 seconds before turning it back on.

• Plug the Fire TV device back in (if using a power strip, connect it directly to the wall outlet if possible).
• Connect your Fire TV device to an HDMI port on your TV (if experiencing connection issues, consider using a different HDMI port).
• Turn on your TV and ensure the input matches the HDMI port number.

5. If Using Dual Routers, Change the Wi-Fi Connection Channel if Possible

• Go to “Settings” → “Network” from the main screen.
• If you’re using the 2.4GHz band, switch to the 5GHz band.
• If using the 5GHz band, switch to the 2.4GHz band.

*If connecting your Fire TV device to a 5GHz Wi-Fi network, the router’s 5GHz connection settings must be fixed to any of the W52 channels: 36, 40, 44, or 48. If you need assistance changing these settings, contact your router manufacturer or service provider.

6. Verify the HDMI Connection

You can try hooking up the Fire TV both with the HDMI extender cable and without it. The little extender is about 10 centimeters in length. Basically, it helps the Fire TV plug into your TV if the ports are really close or in an awkward spot. Sometimes, I skip the extender if there’s enough space; other times, it just makes things easier. Give both ways a shot and see which one fits best with your setup.

7. Reset Your Fire TV Device to Factory Settings Using the Remote

• A factory reset will erase all content downloaded onto your device. After re-registering, you can redownload content purchased from Amazon from the cloud.
• In-app purchases may be lost following a factory reset.
• Before resetting, reach out to the app developer for details to determine if in-app purchases or game progress can be restored.

Reset Procedure:

• Safely remove any expandable storage if needed.
• To return, press and hold the right side of the directional keypad for 10 seconds.
• On the TV screen, select “Continue” or “Cancel” to restore factory settings. If no selection is made, your device will automatically reset after a few seconds.

If you have any questions regarding the troubleshooting steps mentioned above, please contact Fire TV support. 

Error Codes Table

How to Avoid Disney Plus Not Working Issues? 

A sluggish internet connection can ruin your online streaming experience. However, the StreamFab Disney Plus Downloader enhances your offline viewing by allowing you to download ad-free Disney movies and shows in high definition and at rapid speeds.

This remarkable software lets you save videos with your preferred audio and subtitle options. Additionally, its batch download feature can download an entire series in just 20 minutes.

StreamFab Disney Plus Downloader

Download Disney+ movies and TV series with up to 720p/1080p quality with HDR10/Dolby Vision and Atmos/EAC3 5.1/AAC 2.0 audio.

  Try for Free

  Try for Free

Conclusion

This article has provided you with the above solutions. You can use them to check your device. If you have tried all of the above methods and they still do not work, we recommend contacting Disney+ customer support or considering logging into your account on another device to watch. Don't let technical issues get in the way of your enjoyment of your favourite shows! If you want to avoid this problem, try downloading Disney+ shows for offline viewing!